FAQ's

PRIOR TO ORDERING

Where can I see your dresses?

You are welcome to come in and browse our Atlantic Avenue store in Brooklyn during regular store hours.  We are conveniently located near Downtown Brooklyn at 366 Atlantic Avenue (between Hoyt & Bond).

Do you have a catalog?

We don't have a catalog.   However, you may print out pages from our website with photos and pricing.  We may also have postcards of select styles and additional digital photos which can be provided upon request.

Can we order fabric samples?

Yes, you may order up to 6 swatches free of charge.  Please contact us with your request.  An additional 6 swatches are available for a $5 fee which can be credited towards your order.

Phone #:  718-422-1147

E-mail:  kimerades@yahoo.com

Due to the hand-dyed nature of the fabric, there may be some variation in color from the showroom samples/swatches.

Additional yardages of fabric are usually available.  To ensure color matching, requests should be made at the time of your order.  Prices are available upon request.

Do you have a "try-on" program?

Yes, if you can't make it to our Brooklyn store, we can send you a sample in the style and size as requested (subject to availability).  We can send up to two dresses at once for a service charge of $25.  We do not cover the cost of return shipping.  Please note that not all styles/sizes will be available and we cannot send samples of wedding gowns, but we will do our best to fulfill your requests.

Try-ons must be arranged by phone as we need credit card information to cover shipping charges.  You will be informed of the due date at the time of your request (generally 5-7 days).  There will be a late fee of $10/day for late returns.  You will be charged for the full amount of the items if they are lost, damaged, or not returned within 15 days.

Do you have any in-stock dresses?

Yes, we keep a limited selection of styles, colors, and sizes which may be purchased if you need a dress in less than 3 weeks.  Please call for availability.

When are appointments available and how can I schedule one?

Please call us at 718-422-1147 for an appointment.

You can also e-mail us at kimerades@yahoo.com with your preferred time/date.

We are closed on Mondays and generally available Tuesday-Saturday from 12 noon-7 p.m. and Sundays from 12 noon-6 p.m.   Walk-ins are welcome, but we recommend an appointment, especially on weekends from April through October.

Do you have any discounts available?

Yes, there are a couple of ways to get discounts on bridesmaids' dresses:

5% discount - orders of 4 or more dresses of the same style and color

5% discount - orders received with deposits 6 months or more before the wedding date

There are no discounts on wedding gowns.

How do I know what size to order?

We provide measurements for most of our styles online as a guideline for sizing.  However, we require that measurements be submitted with all orders so we can make the final determination for the best size.  We do also offer custom fitting on most of our styles for an additional charge of $50-150/dress or $50-75 for separates.  We will let you know if a custom size is recommended.

How should we handle measurements, fittings, and alterations?

We are available by appointment to take complimentary measurements.  For those who are unable to come in, a How to Measure form is available on our website.  We highly recommend having your measurements taken professionally by us or your local tailor to ensure best fit.

We are available for fittings and alterations by appointment for an additional fee to be determined at the time of the fitting (generally $20-50).  This option is available for those who can come in to our Atlantic Avenue store.  We require at least 2 weeks for most alterations.

If we ship the dress to you, alterations can be done by your local tailor/seamstress.  They can contact us directly if they have any questions or concerns.

Do you offer maternity dresses?

Yes, we can do maternity dresses.  All maternity orders will not qualify for any discounts and will be subject to a $75-100 custom fitting surcharge as well as a possible rush surcharge.  Final measurements must be submitted at least 4 weeks prior to the event date.  Please call us for style recommendations.

Placing the Order

When should we place the order?

We strongly recommend booking orders at least 4 months in advance of your event date.  We do offer a 5% discount for bridesmaids' orders received 6 months or more in advance.

How do we select a style and/or size?

We are always available to offer suggestions and recommendations either in person, via e-mail, or over the phone.  Feel free to contact us at any time with questions.  We require measurements with all orders so we may assist you in selecting the correct size.

How do we order?

A limited selection of styles/colors are available for purchase on our website.  

We recommend booking the order in person at the Atlantic Avenue store if at all possible.

You can also call in your order at 718-422-1147.

How do we pay for the order?

A 50% nonrefundable deposit is required for all orders.  We accept the following payment methods:

  • in person via cash, credit card, or personal check
  • via credit card over the phone
  • online through our website (only select styles/colors)
  • request a Paypal invoice to pay online (custom orders)
  • mail a personal check to:  366 Atlantic Avenue  Brooklyn, NY  11217

There will be a $35 fee for returned checks.

Bridesmaids may pay individually, or you can pay for the entire order together.

The balance will be due upon completion of the order - either pickup or shipping.  Any applicable taxes, shipping, and alteration fees will be due at that time.

When will the dresses be ready?

The dresses will be ready approximately 6-10 weeks prior to the event for fittings/alterations.  If you need an earlier delivery date, please specify upon placement of the order.  We can usually accommodate rush orders of less that 8 weeks with a 10-25% rush surcharge.

What is your return policy?

In-stock, standard size items may be returned for store credit or exchange within 7 days of receipt.  If shipping back your purchase, please contact us in advance for approval.  Returns will not be accepted without prior approval.  You will receive a store credit (less shipping charges if applicable) upon receipt of the returned item.

Because all custom order items are made to order, there are no returns or exchanges except in the case of defects.  All custom orders are final sale.

All sale items are final sale only.

We do not issue any refunds.

How do you ship and do you ship outside of the United States?

We usually ship via FedEx Ground/Home Delivery or USPS Priority Mail.  There is a $15-25 shipping charge for a single dress with a surcharge of $5/dress.  There is usually no surcharge for any accessories shipped with a dress order.  Express delivery available at an additional charge.  Please contact us if you have a preferred method of shipment.

There is no ground shipment to Hawaii and Alaska.  All shipments will be sent FedEx 2-day with a $40 shipping charge for up to two dresses.

We prefer not to ship internationally at this time but may be able to accommodate special requests.